> Terms & conditions
General Terms and Conditions
Registration Policies and Details
- Credit card: We accept American Express, Discover, Mastercard, and Visa. Credit cards are charged as you register online.
- Please email firstname.lastname@example.org to inquire about other forms of payment if unable to pay via credit card.
A full refund is available through August 31st, 2018.
Customer substitutions are free of charge but can only be processed between employees of the same company. To request a substitution, the original registrant must email Pivotal at email@example.com. All customer substitution requests (both pre-event and onsite) must follow this process or the new registrant will be subject to pay the current registration rate. All substitution requests are subject to review by Pivotal.
To cancel your registration, send a request to Pivotal at firstname.lastname@example.org and include your name, company name, and registration identification number. Refunds will be based on the registration deadlines. Please note that cancellation requests cannot be processed over the phone and refunds may be processed post-event. Conference no-shows are ineligible for a refund. Pivotal reserves the right and discretion to verify your relationship with Pivotal and to determine if your attendance is appropriate.