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September 24-27, 2018  /  Washington, D.C.

Six Simple Steps to Service Level Objectives (SLOs)

DevOps, CI/CD, Agile

Service Level Objectives (SLOs) are one of the fundamental concepts of Site Reliability Engineering. SLOs help you manage and quantify risk on your production system, and they enable operations and engineering teams to have clear, productive conversations about user happiness. But how do you establish your first SLO? We'll cover a user-focused approach to SLOs and some common pitfalls that teams encounter when they're first trying to adopt SLO methods.


Marie Cosgrove-Davies

Marie Cosgrove-Davies
Product Manager, Google Cloud, Google