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Reimagining Customer Experiences Utilizing Pivotal Cloud Foundry

Transformation, Case Studies

Day: Tuesday
Time: 03:20
Room: 2012

Comcast has been on a Cloud-Native Transformation Journey with Pivotal Cloud Foundry for the past 3 years. Recently, Comcast Customer Experience and Engineering Teams were given a seemingly impossible task: Replace a 3rd party AI/ML Customer Service tool by building our own in 8 weeks. Come learn how we leveraged our Pivotal Cloud Foundry service platforms in a hybrid public/private cloud with our best customer experience professionals to fundamentally change how we are engaging with our customers.


Jason Michener
Senior Manager, Engineering Operations

Vipul Savjani
Global Lead of Open Source PaaS, Emerging Technology