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Reimagining Customer Experiences Utilizing Pivotal Cloud Foundry


Transformation, Case Studies

Day: Tuesday
Time: 03:20
Room: 2012


Comcast has been on a Cloud-Native Transformation Journey with Pivotal Cloud Foundry for the past 3 years. Recently, Comcast Customer Experience and Engineering Teams were given a seemingly impossible task: Replace a 3rd party AI/ML Customer Service tool by building our own in 8 weeks. Come learn how we leveraged our Pivotal Cloud Foundry service platforms in a hybrid public/private cloud with our best customer experience professionals to fundamentally change how we are engaging with our customers.

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speakers

Jason Michener
Senior Manager, Engineering Operations
Comcast

Vipul Savjani
Global Lead of Open Source PaaS, Emerging Technology
Accenture