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September 24-27, 2018  /  Washington, D.C.

Modern Software Delivering Business Value at Startup Speed to Transform Immigration and Refugee Asylum to Make the World a Better Place


DevOps, CI/CD, Agile

United States Citizenship and Immigration Services (USCIS), a component of the United States Department of Homeland Security, partnered with Pivotal to enable their Digital Innovation & Development team (DIDit) change the way USCIS develops software. They adopted a sophisticated approach to User-centered Design, they learned to apply Lean Startup to software development, and they now practice a highly disciplined approach to Extreme Programming (XP), all of which is underpinned by a platform optimized for automation and cycle time, Pivotal Cloud Foundry (PCF). In the past 1 years, Pivotal and USCIS have built applications that focus on the adjudication of Immigrant VISA applications and Refugee Asylum processing. The business impact has been extraordinary, illustrated by metrics such as a 98% reduction in the time to process work order requests for a key immigration form, 80% reduction in the time to process Asylum Pre-Screening Officer cases, and 356% increase in production deployments! DIDit is building a reputation within USCIS as the team that delivers powerful business outcomes at startup speed.



Speakers

Thomas Baird

Thomas Baird
Software Engineer, US Citizenship and Immigration Services (DHS)

Matthew Dosberg

Matthew Dosberg
Chief, Digital Innovation & Development - DID(it), US Citizenship and Immigration Services (DHS)